Refund Policy

Last updated: July 8, 2026

OvizRender is operated by Ovisah Limited. We offer a 30-day money-back guarantee on new subscription purchases.

1. Refund Window

You may request a full refund within 30 days of your original purchase date for any new subscription plan. Renewal charges are also eligible for refund within 30 days of the renewal date if the renewed plan has not been substantially used.

2. How to Request a Refund

Contact us through our contact page with the email address you used at checkout and your order details. Refunds are returned to the original payment method and typically take 5–10 business days to appear depending on your bank or card issuer.

3. Cancellation vs. Refund

You can cancel your subscription at any time from your account page. Cancellation stops future renewals and keeps your access until the end of the current billing period. Cancellation by itself is not a refund — request a refund as described above if you also want your money back.

4. AI Credit Top-Ups

One-off AI credit top-ups are refundable within 30 days only if the credits have not been used. Partially-used top-ups may be refunded on a pro-rata basis at our discretion.

5. Exceptions

We may decline refund requests in cases of suspected fraud, abuse of the money-back guarantee (e.g. repeated refund cycles), or breaches of our Terms of Service. Nothing in this policy limits statutory consumer rights that apply in your country of residence.

6. Contact

Ovisah Limited — questions about refunds can be sent via our contact page.

See also our Terms of Service and Privacy Notice.